Kelly Knight
Operational Productivity Consultant.
Helping Supply Chain & Planning Teams
Improve Productivity, Performance & Wellbeing
What Is Hidden Capacity Costing Your Organisation?
Most organisations closely monitor operational performance, service levels and efficiencies however, far fewer have visibility of the hidden factors affecting employee capacity, wellbeing and productivity every day.
Hidden Capacity is the time, energy and productivity lost through repeated interruptions, competing priorities, reactive working, meeting overload, decision fatigue and unclear expectations.
These pressures reduce productivity, increase stress and impact performance long before absenteeism, burnout or employee turnover become visible.
My services support supply chain and planning teams to perform at their best before hidden capacity becomes a business problem.
Common Challenges Your Workforce May Face
Multiple competing priorities
Constant interruptions and reactive working
Significant operational responsibility and knowledge
Feeling stretched, overwhelmed and under pressure
Low job satisfaction
Managers becoming increasingly concerned about stress, burnout or losing talented and experienced employees
Absenteeism and presenteeism affecting performance
Errors, oversights or inconsistent performance
Employees appear busy yet struggle to make meaningful progress
Teams constantly firefighting rather than working proactively
At a time when sickness absence and work-related stress continue to rise, helping employees regain control of their workload has never been more important.
A Different Approach
Before becoming a consultant, I spent more than 10 years working across the supply chain.
Developed from more than 10 years' experience working across the supply chain, the Forward Planning Review Method combines practical operational experience with structured productivity, planning and wellbeing methodologies. The method helps employees create greater clarity, capacity and control over their workload while reducing hidden stressors that affect performance.
Outcomes Include
Improved productivity
Improved operational performance
Better utilisation of employee time
Easier execution
Reduced absenteeism and presenteeism
Increased employee retention
Improved employee wellbeing
A workforce that feels supported, motivated and engaged
Greater profitability
My Services
Group Starter Workshops For 2–6 participants. Available online or in person.
A facilitated three-hour workshop designed to help employees regain control of their workload, improve productivity and reduce stress.
Ideal for planning, supply chain and operational teams and supervisors.
Three-Month Group Implementation Programme For 2–6 participants. Available online.
Structured support designed to embed the skills, habits and decision-making processes required to sustain improvements across productivity, performance and wellbeing. Delivered fortnightly in 2 hour sessions.
Ideal for planning, supply chain and operational teams and supervisors.
1:1 Workshops and Programmes
Confidential 1:1 support tailored to senior planners, managers and operational leaders.
Why Work With Me?
Why I Created the Forward Planning Review Method
Before becoming a consultant, I spent more than 10 years working across the supply chain.
I've been the planner trying to juggle competing priorities.
I've been the supervisor balancing operational demands with the needs of my team.
I've managed transport, inventory, raw materials and finished product planning in environments where every decision mattered and every interruption had consequences.
I know what it's like to spend a day constantly reacting.
I've experienced the pressure, the firefighting, the frustration and the responsibility that come with supply chain roles.
That's why my approach isn't based on theory alone.
It's built on practical experience, combined with planning and wellbeing methodologies that I've continued to develop.
I understand the realities because I've lived them.
I know where the friction comes from.
I know the resistance that change can bring.
I also know that the people doing these jobs don't need another motivational speaker telling them to "work smarter".
They need practical solutions that work in the unique world of supply chain.
The Forward Planning Review Method was developed to do exactly that.
I believe productive, high-performing teams don't have to choose between results and wellbeing. By creating greater clarity, capacity and control, organisations can achieve both.
Next Steps
© Copyright 2026 Kelly Knight.